Terms & Conditions

Justclickaway

terms & conditions

  Welcome to the JustClickAway Website. You are currently on the Terms and conditions page of JustClickAway.in/ JustClickAway.com (mentioned as 'JustClickAway'/'Web Site'/'we', 'us' /'Company' hereon). JustClickAway.in is a provider for household services and enables the connection between individuals seeking to obtain services (“JustClickAway Customer/User”) and/or individuals seeking to provide services (“JustClickAway Service Provider”). JustClickAway Customers are hereinafter referred to as “Users” and individually as “User”. Those certain services requested by the JustClickAway Customer, which are to be completed by the JustClickAway Service Provider, are hereinafter referred to as “Services”.


  We strongly recommend that you go through the Terms of use mentioned on this page attentively before browsing the content on the other pages of the website or conducting any activity on it.


  JustClickAway does not provide the services listed and JustClickAway is not a service provider. It is a SOFTWARE / Technology company which enables the user to book a Service. It is solely upto the third party Service Providers to offer the services which may be scheduled through the use of the Website or our Android / iOS App. JustClickAway provides the information and means to obtain such third party services, but does not and does not intend to provide the services or act in any way as a service provider and has no responsibility or liability for any services provided to you by such third parties Service Providers.

  Please note that by availing/offering any service on this website, or generally browsing through this website, you agree to these Terms of use, privacy policy, security terms, code of conduct and any other policies mentioned on this website. The term 'you' refers to the user or viewer of our website.


  In addition to the Content (in form of text, images, moving images, forms) on the Web Site, the Web Site provides you with opportunities to submit content on the site. By using our website and posting comments on it, you accept the terms of use as mentioned below. In case you choose not to agree to these terms of use, we advise you not to use JustClickAway.in. We reserve the right to modify or amend the terms of use without notice, and your continued use of the website in any form after these changes will mean that you accept the revised terms of use.


  These Terms of Use also incorporate by reference all of Company's policies, fee schedules, code of conduct, privacy policy, rules, guidelines, Terms of use on the Web Site related to the offering and accepting of services. By using this Web Site, you agree to all such Terms of use.

Cities Of Operations
  The Web Site and Android / iOS Apps, as of now are offered to people residing in, and seeking/providing services, in the cities of Mumbai, Thane and Navi Mumbai, Nagpur, Pune. If you do not reside in these cities or want delivery of services outside of these cities, the services and products offered on the website are not meant for you, and we advise that you discontinue the use of the website immediately.
User Agreement
  User / users means any individual or business entity or organization that legally operates in India or in other countries, uses and has the right to use the Services provided by JustClickAway. You must create an account on JustClickAway.in to request/offer service. Please make sure that you provide complete and correct information on the registration form to enable us to serve you better.

  You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or JustClickAway for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. JustClickAway has no control over the use of any User's account and expressly disclaims any liability derived there from. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact JustClickAway immediately.


  You are advised not to use someone else's account for any objective at any time. It would lead to you being immediately barred from using the website. JustClickAway.in might charge you a fine or take legal action against you for unlawfully accessing someone else's account.


  The Services provided by JustClickAway is a technology based service which enables the hiring of Servicemen for a home based solution of problems in categories such as cleaning, repair of appliances, electronics, etc, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. You may access the JustClickAway Website/App and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.


  JustClickAway advises its users that while accessing the web site, they must follow/abide by the related laws. We are not responsible for the possible consequences caused by your behavior during use of web site. JustClickAway may, in its sole discretion, refuse the service to anyone at any time.


  JustClickAway reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. User accounts bearing contact number and email IDs are created and owned by JustClickAway. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.


  In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. JustClickAway reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.


  JustClickAway may change, modify, amend, or update this agreement from time to time without any prior notification to users and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

Service and Service Providers
  The following Terms & Conditions shall apply to customers utilizing the Services offered by JustClickAway:
  •   JustClickAway.in is a neutral platform enabling connections between users and service providers.
  •   Although JustClickAway.in does perform background checks of service providers, JustClickAway.in does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.
  •   Neither JustClickAway.in nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any service provider of the service. JustClickAway.in and its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the service.While the service providers have been verified and JustClickAway.in shall make the best of efforts to resolve a dispute, we would advise users to exhibit the best of their discretion to make a choice.
  •   In case you have a dispute with one or more other service providers, you hereby release The Company/JustClickAway.in, its directors, officers, employees, executives and consultants from claims, demands and damages (actual and consequential) of every kind or nature. Website or company would have no liability for any loss or damage incurring to you due to any communications or dealings with any of the service seekers, service providers, or other users on the web site.
  •   We are committed to making your experience on the Web Site a helpful one. If you are a service seeker, once you put in your requirement for the service provider, the website would inform the service providers qualified for that job. However, a service provider would apply for your job at his/her own discretion. Though we make a rigorous background check on service providers, we do not endorse or recommend services of any particular service provider. You understand and agree that we make no warranties about the service seekers. While we would try our best to avoid any payment related issues, we cannot be held responsible for payments not being made by service seekers in any form, and we would not make any payments to service providers, in case service seekers fail to do so.
  •   The service providers are executives of the company on contract, and the company is not an executive of the service providers.
  •   The charges mentioned on the site are for services only and doesn’t include cost for replacements/parts or spare parts/warranties/guarantees/ consumables and other supplies, if required and hence JustClickAway Dotcom Pvt. Ltd. will not entertain any disputes arising in this matter.
  •   The customer shall pay the service or labour cost, visit or transportation cost (if applicable), item cost (if applicable), convenience cost (if applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing the Local Services.
  •   Any reimbursement expenses that are incurred by a JustClickAway service provider in connection with the completion of a Service may, however, be paid in cash offline or through the JustClickAway.in Web / App Service.
  • JustClickAway Service seekers are obligated to pay for the services of the Service, unless specifically notified otherwise. JustClickAway Service seekers can also pay at the end of a completed Service transaction.
  •   We include a feedback system wherein you can give feedback and rate the service provider. We take the feedback seriously and regular offenders will be banned from JustClickAway. You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews on or about the Website/App or the Services, You acknowledge that You transfer all rights in such Feedback to us and that we will be free to use the same as we may find appropriate.
  •   The Service may be used for your personal, non-commercial use only; you may not use the Service in connection with any commercial endeavors whatsoever without the express prior written consent of JustClickAway.in.
  •   As a customer, you share not misuse, soil or damage any of the devices (technical/non-technical) of the Service Provider. You shall not ask the Service Provider to break any government rules for any purpose. The Service Provider has the right to refuse such a request. Misusing the Service or the Software for unlawful purposes or for causing nuisance, annoyance or inconvenience is prohibited.
  •   The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
  •   The Company makes no representation or warranty that the Services will meet the customer's requirements or will be uninterrupted, timely, secure, or error-free.
  •   The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
  •   The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a Service Provider booking. The location based information will be used only to facilitate and improve the probability of locating a Service Provider for the Customer.
  •   The Company shall not be liable for any conduct of the Servicemen. However, the Company encourages you to notify it of any complaints that you may have against any Serviceman that you may have hired using the Company's Services.
  •   The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.JustClickAway.in on the date that Company may indicate that such addition, variation or amendment is to come into effect.
  •   All the calls made to the Company's call centre are recorded by the Company for quality and training purposes.
  •   The Company has the right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
  •   The courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer. The language of the arbitration shall be English.
Intellectual Properties Right
  JustClickAway is the sole owner and lawful licensee of all the rights to the web site and its content. Web site content means its text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, etc. The web site content incorporate trade secrets and intellectual property rights protected under the Indian laws. All title, ownership and intellectual property rights in the web site and its content shall remain with JustClickAway. Users may not copy, download, use, modify, alter, sell, transfer, redesign, reconfigure, or retransmit anything from the Service without JustClickAway's express prior written consent.

  The information contained in this web site is intended, solely to provide general information for personal use of the reader, who accepts full responsibility for its use. JustClickAway does not represent or endorse the accuracy or reliability of any information, or advertisements contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.


  We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the users. In no event shall JustClickAway be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.


  JustClickAway reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.


  All related icons and logos are applied for trademarks or service marks of JustClickAway Dot Com Pvt. Ltd. in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

No Liability
  YOU AGREE NOT TO HOLD JUSTCLICKAWAY, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY JUSTCLICKAWAY OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.

  UNDER NO CIRCUMSTANCES WILL JUSTCLICKAWAY ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.


  IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT JUSTCLICKAWAY OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO JUSTCLICKAWAY DURING THE THREE MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.

Rescheduling and Cancellation Policy
  To avoid cancellation charges (5% of total order) please reschedule or cancel the order 24 hours before the scheduled time.
Terms & Conditions Related to Cleaning Service
  •   JustClickAway tries to provide the best quality cleaning service according to industry standards but removal of stains is not 100% guaranteed.
  •   For any additional request other than the Scope of Service, extra charges will be levied.
  • For any damage or loss of property, JustClickAway is not liable for any claim.
  •     Valuables to be kept safe before the professionals reach your doorstep; we are not liable if any valuables are lost.
  •    For any report on damage or loss, contact JustClickAway within 24 hours.
  • Wardrobes, Cabinets, Storage areas will not be cleaned internally, but if need be, the customer should first empty the same.
  •   We do not use corrosive liquids or acids for cleaning purposes.
  •   Heavy objects will not be moved and cleaned, if needed the customer has to arrange for the same.
  •   The professionals will not clean inaccessible and unsafe places.
  •   Post cleaning inspection should be done by the customer in the presence of the professionals and norework would be guaranteed if post inspection is done by a third party. However, if there are any unsatisfactory complaints, please contact our customer care team within 24 hours of the service.
  •   Cancellation charges of Rs. 100 or 5% of the total order value whichever is higher is applicable to jobs cancelled within 24 hours of the scheduled service time. To avoid any cancellation charges we request you to cancel or re-schedule the job 24 hours prior to the scheduled service time.
  •   If the order is booked within 24 hours of scheduled service appointment, then cancellation charges will be applicable.
  •   If the service is cancelled from our end, then the cancellation charges are NOT applicable.
  •   Due to any unforeseen circumstances or internal reasons, JustClickAway reserves the right to cancel the order at any point of time, and will not be liable for the same.